Refund policy

Returns & right of withdrawal                                                                                              

After delivery, you have a 14-day cooling-off period during which you may notify us of your intention to withdraw from the purchase, without providing a reason. Following this notification, you have an additional 14 days to return the product.

Once the returned item has been received and inspected in good condition, the full amount paid, including standard shipping costs, will be refunded. The cost of return shipping from your location is at your own expense. When arranging return transport, please take the size and weight of the product into account.

Return conditions

Returns can only be accepted if the product is in the same condition as when delivered. This means the item must be unused, undamaged, and returned in its original packaging. All included accessories, manuals, and documentation must be complete.

A valid proof of purchase must be included with every return.
Returned items must be received within 30 days of the original purchase date. 

Refunds

Once the return has been received and approved, the refund will be processed within a maximum of 14 days. The product must be in good condition. If the item or its packaging shows damage beyond what is necessary to assess the product, a reduction in value may be applied. We therefore recommend handling the product with care and ensuring it is properly packaged when returning it.

Exceptions & custom products

The right of withdrawal does not apply to custom-configured products, such as equipment bearing self-selected brand names. In these cases, the sale is considered final once payment has been successfully completed.

For questions regarding returns or cancellations, please contact us at: info@veloreformer.com